Hosted VoIP service for SMBs

Timico, a UK-based provider of converged communication services, has partnered with Nortel to launch a tailor-made, hosted VoIP service for SMBs, incorporating a PC-based multimedia voice and video application that fully integrates with Microsoft Outlook messaging and collaboration client. This addition to Timico's VoIP for business service is expected to enable SMBs to improve efficiency and productivity by allowing them to dial colleagues, suppliers, business partners and customers using a click of the mouse within their Microsoft Outlook business application.

By combining the Nortel Application Server 5200 with Microsoft Outlook, the process of looking up a contact telephone number and picking up the phone to make the call can be shortened to a 'one click' access. If the call is made between two Timico VoIP for Business users, presence capabilities can be used to determine if the person being called is available, busy or away from their desk. The PC-based phone, within the VoIP for Business solution, has been established on Nortel's Application Server 5200 (AS5200) platform. The AS 5200 is Nortel's IMS-ready, SIP applications server, which integrates voice with video, collaboration and presence services to deliver next-generation unified communication services.